Privacy Policy

Minds Eye Concepts, LLC (Pennsylvania, USA) is committed to maintaining robust privacy protections for its users.  Our Privacy Policy (“Privacy Policy”) is designed to help you understand how we collect, use and safeguard the information you provide to us and to assist you in making informed decisions when using our Service.  

  • “Site” refers to the Mind’s Eye Concepts website, mobile application, and e-commerce platform.
  • “Service” refers to Mind’s Eye Concepts services accessed via the Site, in which users can use digital services and or purchase new products.
  • The terms “we,” “us,” and “our” refer to Mind’s Eye Concepts.
  • “You” refers to you, as a user of our Site, Services, Platforms, Stores.

By accessing our Site or our Service, you accept our Privacy Policy and Terms of Useand you consent to our collection, storage, use, and disclosure of your personal information as described below.

User Testing:  In the course of delivering our usability and user testing feedback service, Mind’s Eye Concepts, will enter into a mutual NDA agreement  with our partners to freely share information critical to the delivery of the service level agreement.  This is separate and is bound by the terms therein.

Account Creation: Customers can create accounts at checkout.  Customers can create an account on the “My Accounts” page.  When creating an account we automatically create a username from the customer’s email address.  We also automatically generate a password for the user / customer that they can change in their account pages later if they want.

Account Erasure Requests: We can retain and erase any personal information from orders at our customer’s request.  We will process the access to logs entirely, and access to downloadable files will be revoked and download logs cleared.

Guest Checkout:  Minds Eye Concepts allows customers to place orders without an account and allows customers to log into an existing account during checkout if they haven’t already.  MEC reserves the right to change these settings and update this page accordingly.

Checkout:  Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described here:

  1. INFORMATION WE COLLECT

Non-Personal Information includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks.

Personal Information: If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 (seven) years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

(a)  Information collected via Technology

To activate the Service you do not need to submit any Personal Information other than your email address. To use the Service thereafter, you [do] need to submit further Personal Information, which may include: other account specific information.

When you perform transactions with Mind’s Eye Concepts, LLC, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

However, in an effort to improve the quality of the Service, we track information provided to us by your browser or by our software application when you view or use the Service, such as the website you came from (known as the “referring URL”), the type of browser you use, the device from which you connected to the Service, the time and date of access, and other information that does not personally identify you. We track this information using cookies, or small text files which include an anonymous unique identifier.

Cookies are sent to a user’s browser from our servers and are stored on the user’s computer hard drive. Sending a cookie to a user’s browser enables us to collect Non-Personal information about that user and keep a record of the user’s preferences when utilizing our services, both on an individual and aggregate basis. For example, we may use cookies to collect the following information:

  • Cookies: We may use both persistent and session cookies; persistent cookies remain on your computer after you close your session and until you delete them, while session cookies expire when you close your browser.  You may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details each time you add to the forum / panel.
    • This cookie contains no personal data
    • These cookies will last for one year.
    • If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies.
    • and is discarded when you close your browser.
    • When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
    • If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
    • We’ll also use cookies to keep track of cart contents while you’re browsing our site.
  • User Generated Content:  If granted access, some private B2B users have the ability to  leave comments on their account sites in collaboration, or share forums.
  • Comments: We collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.  An anonymous string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy . After publication of your comment, your profile picture is visible to the public in the context of your comment.
  • Media: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
  • Contact Forms: Any contact form data explicitly submitted to our company is kept in subscription logs and CRM database.  This data is not shared with third-parties for any reason whatsoever.
  • Products Recently Viewed: To display them to you.
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping locations of products, services, and security.
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
  • Payments:  By using the third party API’s & extensions, you may be storing personal data or sharing data with a external (third party) service. Payment Privacy We accept payments via Stripe. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.  Please see the PayPal Privacy Policy for more details.
  • Articles / Embedded content: on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
  1.   Information you provide us by registering for an account

In addition to the information provided automatically by your browser when you visit the Site, to become a subscriber to the Service you will need to create a personal profile. You can create a profile by registering with the Service and entering your email address, and creating a user name and a password. By registering, you are authorizing us to collect, store and use your email address in accordance with this Privacy Policy.

  1. Children’s Privacy

The Minds Eye Concepts Site and the Service are not directed to anyone under the age of 13. The Site does not knowingly collect or solicit information from anyone under the age of 13, or allow anyone under the age of 13 to sign up for the Service. In the event that we learn that we have gathered personal information from anyone under the age of 13 without the consent of a parent or guardian, we will delete that information as soon as possible. If you believe we have collected such information, please contact us at info@mindseyeconcepts.com

  1. HOW WE USE AND SHARE INFORMATION

Personal Information:

Except as otherwise stated in this Privacy Policy, Minds Eye Concepts does not sell, trade, rent or otherwise share for marketing purposes your Personal Information with third parties without your consent. We do share Personal Information with vendors who are performing services for the Company, such as the servers for our email communications who are provided access to user’s email address for purposes of sending emails from us. Those vendors use your Personal Information only at the direction of Minds Eye Concepts, and in accordance with our Privacy Policy and NDA.

In general, the Personal Information you provide to us is used to help us communicate with you. For example, we use Personal Information to contact users in response to questions, solicit feedback from users, provide technical support, and inform users about our consulting services and features and products.

We may share Personal Information with outside parties if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to meet any applicable legal process or enforceable governmental request; to enforce applicable Terms of Service, including investigation of potential violations; address fraud, security or technical concerns; or to protect against harm to the rights, property, or safety of our users or the public as required or permitted by law.

Non-Personal Information:

In general, we use Non-Personal Information to help us improve the Service and customize the user experience. We also aggregate Non-Personal Information in order to track trends and analyze use patterns on the Site. This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information and we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers and other third parties at our discretion.

In the event we undergo a business transaction such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of our assets may continue to process your Personal Information as set forth in this Privacy Policy. If our information practices change at any time in the future, we will post the policy changes to the Site so that you may opt out of the new information practices. We suggest that you check the Site periodically if you are concerned about how your information is used.

III. HOW WE PROTECT INFORMATION

We implement security measures designed to protect your information from unauthorized access. Your account is protected by your account password and we urge you to take steps to keep your personal information safe by not disclosing your password and by logging out of your account after each use. We further protect your information from potential security breaches by implementing certain technological security measures including encryption, firewalls and secure socket layer technology. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. By using our Service, you acknowledge that you understand and agree to assume these risks.  If we become aware of any security breaches of any data, we will immediately take the steps to secure it.  

Retention policies: (months)

  • Inactive accounts: 12
  • Pending orders: 2
  • Failed orders: 2
  • Canceled orders: 6
  • Completed Orders: 36
  • Payment Data:  1

Members of our team have access to the information you provide us. For example: (MEC) administrators, shop managers, designers, and developers, can access under NDA and GDPR requirements:

  • Account information & service level agreements and requirements.
  • Product information like what was purchased, when it was purchased and where it should be sent
  • User information like name, address, email, and billing and shipping information.
  • Administrator of customer service will admin usernames and passwords for account features.
  1. YOUR RIGHTS REGARDING THE USE OF YOUR PERSONAL INFORMATION

You have the right at any time to prevent us from contacting you for marketing purposes.  When we send a promotional communication to a user, the user can opt out of further promotional communications by following the unsubscribe instructions provided in each promotional e-mail. You can also indicate that you do not wish to receive marketing communications from us in the My Account section of the Site. Please note that notwithstanding the promotional preferences you indicate by either unsubscribing or opting out in the My Account part of the Site, we may continue to send you administrative emails including, for example, periodic updates to our Privacy Policy. 

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

  1. LINKS TO OTHER WEBSITES

As part of the Service, we may provide links to or compatibility with other websites or applications. However, we are not responsible for the privacy practices employed by those websites or the information or content they contain. This Privacy Policy applies solely to information collected by us through the Site and the Service. Therefore, this Privacy Policy does not apply to your use of a third party website accessed by selecting a link on our Site or via our Service. To the extent that you access or use the Service through or on another website or application, then the privacy policy of that other website or application will apply to your access or use of that site or application. We encourage our users to read the privacy statements of other websites before proceeding to use them.

  1. CHANGES TO OUR PRIVACY POLICY

Minds Eye Concepts reserves the right to change this policy and our Terms of Service at any time.  We will notify you of significant changes to our Privacy Policy by sending a notice to the primary email address specified in your account or by placing a prominent notice on our site. Significant changes will go into effect 30 days following such notification. Non-material changes or clarifications will take effect immediately. You should periodically check the Site and this privacy page for updates.

VII.  CONTACT US

If you have any questions regarding this Privacy Policy or the practices of this Site, please contact us by sending an email to info@mindseyeconcepts.com

Please read: Terms of Use.